Are we supposed to wash the covers before the first use? I hope that is all is. I still cleaned my floors of all the spills from my 4 kids, but they don’t look good. Does anyone actually have a solution as to how to prevent the streaking?

Not giving up yet!!!
Update:
Okay, did I say I wouldn’t give up? I just posted my frustration about the streaking and haze on my Pergo laminate floors…it’s my fault! Years of build-up and the wrong care. Pergo recommends vinegar and warm water to remove the residue. After spot cleaning a three foot area with vinegar, I ran the steam pocket mop over the area and MAN do they look good!

So here goes:
If you see streaking, hazing or film, it is because your floors need to be deeply cleaned once. After the initial care, the mop will maintain the shine and eliminate the hassle of the deep cleaning! Whew, I feel better now.

-Carole Sparks

I found that other people’s reviews pretty much matched my own opinions about the product. The Handle of the original seems very flimsy and the water tank just does not hold enough water. Also, I found that the cord was a little too short for my liking and I had to find multiple plug-ins to be able to clean the entire area. If I were to compare the Shark Steam Mop with the Swiffer Wetjet I would say that the steam mop wins hands down. For example, I have a large amount of hair spray buildup on my floor in the bathroom and had a very difficult time removing it but the Shark Steam Mop was able to remove the hairspray build up with just a few passes. The new pocket version has a triangular attachment that is perfect for getting into small places like around toilets.

Another thing I love about the Shark Steam Mop mom is that it is double-sided so you can just flip to the opposite side when the first side gets dirty. I like the fact that the company seems to have listened to the complaints about their first model and it seemed to incorporate the suggestions into this latest model. The handle is much more sturdy and the tank must hold at least two times the amount of the previous model. I also love that they have made the electric cord much longer so that I don’t have to waste time finding another electrical outlet to plug-in to. Some people who wrote reviews on the Internet seemed to have issues with the mop leaving wetness on their floors. Another complaint I saw was that the mop somehow scratched their wood floor. I have yet to have either of these things happened to me.

If there is a downside to the Shark Steam Mop at mop I would have to say that it would be its high price. The original Shark Steam Mop can now be found in the $70 range and this seems like a much more reasonable price. It seems to me that a lot of people will be put off by the $120 price tag. So far, I really have had no problems with my steam mop. When I get to a really messy area, I just make sure to go over it multiple times and how to handle generously so that the mop can generate the extra steam it needs. All in all, I am very happy with my Shark Steam Mop and I would, without a doubt, recommend the shark pocket mop over the old version.

I originally called the phone number back that I ordered the mop from and she gave me their customer service number. I called there and was put on hold for 30 minutes. They have a canned response for all phone calls that says something to the effect that they are receiving a high volume of calls and the wait time for a representative is over 8 minutes. It doesn’t matter what time of day or night you call, you get the same message. Anyway, after finally getting a service representative and asking them about getting an email confirmation of my order (I was told when ordering it over the phone that it would take anywhere from 2 to 6 WEEKS for it to be delivered)that even though they ask you for your email address they do NOT send out order confirmations and if you want tracking information you have to call the main office in Canada. Which I did. Another 15 minute wait for someone to answer the phone – and I got the same run around about getting a confirmation sent to me of my order. No, we don’t do that. Then, I asked, WHY do the phone operators ask for an email address. I don’t know but we do not send out order confirmations – was the reply. I finally, after insisting numerous times, DID receive a UPS tracking number and was able to get an idea of when my order would arrive. After receiving my order, I opened the box, and lo and behold – no additional mop heads which I had ordered. I called customer service back. Oh, those are sent out separately and through USPS not UPS. You should be getting them within 2 to 6 weeks…

I did finally get a tracking number for the additional mop heads and found out that they were sent 2 weeks AFTER they had been ordered originally and are still floating around somewhere within the USPS system. I was hoping to receive them today since it has now been 3 weeks since they were “shipped”, but they did not come in the mail. Maybe I’ll get them before Christmas. I hope that any of you that ordered this thing over the phone did not have to go through all this mess just to find out mailing information about your steam mop. As for the effectiveness of the cleaning – I have to use my Rug Doctor floor cleaner (not the carpet cleaner)first on my floor THEN if I use the Steam Pocket Mop it MIGHT get some of the dirt up but it basically is just a glorified, expensive dust mop as far as I am concerned. It does not clean my floors but it does put out a lot of steam and sure raises the humidity level in my home. Also, after using it my house always smells like a wet dog – I don’t have a dog. So, I’ll be using it as a dust mop I guess (what a waste of money!!!) but I will also be checking into that Bissell Steam Mop Eucalyptus Scented cleaning fluid that was mentioned above. I’ve got to do something to get rid of the horrible wet dog smell it leaves everytime I’ve used it. I guess I just got a lemon, but I sure hope nobody else gets one. And NO I won’t be ordering anything else from that company EVER again!